Privacy Policy

1. INTRODUCTION

Welcome to AfyaCore Medical Centre. We understand the importance of privacy and are committed to protecting the personal information of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or engage with our services. By accessing our website or utilizing our services, you consent to the terms outlined in this Privacy Policy.

2. DATA COLLECTED
    1. Data Storage Location

We collect various types of information to provide you with our services and improve your experience with us. The information we collect may include:

  • Personal Information: When you register for appointments, consultations, or treatments, we may collect personal details such as your name, address, email address, phone number, date of birth, and medical history.
  • Payment Information: If you make payments for services rendered, we may collect payment information such as credit card details or other financial information necessary for billing purposes.
  • Medical Information: To ensure safe and effective treatment, we may collect information about your medical history, current medications, allergies, and other health-related details.
  • Website Usage Data: When you visit our website, we may collect data such as your IP address, browser type, operating system, and browsing behavior through the use of cookies and similar tracking technologies.
    2. How We Use Your Information

    We use the information we collect for various purposes, including but not limited to:

    • Providing Services: We use your personal and medical information to schedule appointments, provide consultations, administer treatments, and offer follow-up care.
    • Communications: We may use your contact information to send you appointment reminders, treatment recommendations, promotional offers, and other relevant communications.
    • Improving Services: Your feedback and usage data help us enhance our services, customize your experience, and develop new features to better meet your needs.
    • Legal Compliance: We may use your information to comply with legal obligations, such as reporting adverse events, responding to regulatory inquiries, or fulfilling requirements under applicable laws and regulations.
    3. Information Sharing and Disclosure

    We may share your information with third parties in the following circumstances:

    • Service Providers: We may disclose your information to third-party service providers who assist us in delivering services, processing payments, managing our website, or performing other business functions on our behalf.
    • Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or government request.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity as part of the transaction.
    • With Your Consent: We may share your information with third parties if you have provided consent for us to do so.
    4. Data Security

    We take the security of your information seriously and employ a variety of security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

    • Encryption: We use industry-standard encryption and secure socket layer (SSL) technology to protect your personal and financial information during transmission.
    • Access Controls: Access to your information is restricted to authorized personnel who require it to perform their duties.
    • Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
    5. Your Rights and Choices

    You have certain rights and choices regarding your personal information:

    • Access and Correction: You have the right to access and update the personal information we hold about you. If you believe any information is inaccurate or incomplete, you may request corrections.
    • Opt-Out: You may opt out of receiving promotional communications from us by following the instructions provided in the communication or contacting us directly.
    • Cookies: You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, disabling cookies may affect your browsing experience on our website.
     6. Registration Data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

7. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

8. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

10. THIRD PARTY WEBSITES

AfyaCore Medical Centre may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AfyaCore Medical Centre, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AfyaCore Medical Centre bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AfyaCore Medical Centre, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.